My Journey
From customer service to cloud engineering - a story of continuous growth
Career Timeline
Each role built essential skills for my current DevOps position
Fachberater Integrierte Systeme
Working as a DevOps Engineer rather than a typical Fachinformatiker, building and maintaining production Kubernetes infrastructures, implementing GitOps workflows, and managing multi-cloud environments. Leading automation initiatives, contributing to digital transformation, and taking on-call responsibility for critical systems.
IT Systems Administrator
Managed enterprise device lifecycle with Jamf Pro and Microsoft Intune, automated deployment processes, and provided technical support. Gained hands-on experience with enterprise IT infrastructure and developed systematic problem-solving approaches.
Sales Associate
Customer service excellence under pressure, handling complex situations, and maintaining service quality during high-volume periods. Developed essential soft skills that enhance technical roles: communication, empathy, and stress management.
IT Support Intern
Project management and technical documentation. Transitioned from Microsoft Intune to Jamf Pro for device management. Learned structured problem-solving approaches, gained first insights into enterprise IT environments, and developed skills in process analysis and technical writing.
IT Project - MDM System Implementation
Successfully led and implemented a comprehensive Mobile Device Management (MDM) system project during 9th-10th grade. Managed deployment of 16 iPad Pro devices with complete Apple educational ecosystem integration, demonstrating early aptitude for enterprise IT solutions and project management.
Key Transferable Skills
How each experience contributes to my current DevOps expertise
Customer-Centric Approach
Retail experience taught me to understand user needs, communicate technical concepts clearly, and maintain service quality under pressure. This translates directly to understanding internal user requirements and delivering reliable infrastructure solutions.
Systems Thinking
MDM and IT support roles developed systematic problem-solving skills and understanding of enterprise infrastructure dependencies. This foundation enables me to design resilient, scalable cloud architectures.
Continuous Learning
Each role progression demonstrates ability to quickly acquire new technical skills while adapting to changing technology landscapes. From customer service to cloud engineering in just two years.
Performance Under Pressure
Retail environment taught me to remain calm and effective during peak times and difficult situations. This directly applies to incident response and maintaining system uptime in production environments.
Cross-Functional Collaboration
Experience working with diverse teams and stakeholders across different industries. Essential for DevOps success where collaboration between development, operations, and business teams is critical.
User Experience Focus
Understanding that technology serves people, not the other way around. My customer service background ensures I build infrastructure that truly serves user needs and business objectives.